Refund & Returns Policy

Last updated: 23 September 2026

At PosiPaperKids NZ, we want you to be happy with your purchase. If there is a problem with your order, please get in touch and we'll do our best to help.

Faulty, Damaged or Incorrect Products

Your rights under the New Zealand Consumer Guarantees Act 1993 are not affected by this policy.

If your product is faulty, damaged, doesn't match its description, or otherwise doesn't meet the guarantees required under New Zealand consumer law, please contact us.

Depending on the circumstances, we may provide a repair, replacement or refund in accordance with the Consumer Guarantees Act.

We may ask for photographs or other information to help us understand the problem.

Change of Mind

For physical products, we may accept change-of-mind returns where the item is unused, in its original condition and returned within 14 days of receiving it.

Change-of-mind returns are not required by New Zealand consumer law, so they are subject to the conditions above.

Unless otherwise agreed, customers are responsible for the cost of returning an item due to a change of mind.

Digital Products

Digital products are generally not eligible for a change-of-mind refund once they have been accessed or downloaded.

However, this does not affect any rights you may have under New Zealand consumer law.

If you have a problem accessing or downloading a digital product, please contact us and we will work with you to resolve the issue.

Incorrect or Missing Items

If you receive the wrong product or something is missing from your order, please contact us as soon as possible.

Email: posipapernzkids@outlook.com

Phone: 022 414 6858

How to Request a Return or Refund

Please contact us before sending anything back.

Please include:

• Your name
• Order number
• Product name
• Reason for your return or refund request
• Photographs, where relevant

We will provide return instructions if a return is required.

Refunds

Where a refund is approved, we will generally refund the original payment method.

The time taken for a refund to appear in your account may depend on your bank or payment provider.

Our Legal Obligations

Nothing in this policy limits or excludes your rights under the New Zealand Consumer Guarantees Act 1993, Fair Trading Act 1986, or any other applicable New Zealand law.

If you have questions about our Refund & Returns Policy, please contact us.

PosiPaperKids NZ
Email: posipapernzkids@outlook.com
Phone: 022 414 6858